Video Library Help


I'm not sure what version of Flash the videos require.

You need to have Flash version 10 or later to use the Brightcove Studio. Viewers generally need to have Flash version 10 or later to view Brightcove players. Full System Requirements.

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The video doesn't play properly. I see green vertical lines, yet audio is ok

Right-click on the video display, go to settings for Flash and make sure the hardware acceleration is NOT enabled.

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I am experiencing slowness and buffering when I view videos on the InterSystems Video Library.

If you experience an issue viewing Brightcove videos or using the Brightcove service, please ensure that your firewall is allowing access to Brightcove services.

Excerpt from the Brightcove support site:

"White Listing" gives a firewall a list of domains that it should consider known and safe. If the firewall is not letting our requests through, that is likely what is causing the problem.

The current list of key domains for Brightcove operation are:

  • *.brightcove.com
  • bcove.me
  • brightcove.vo.llnwd.net
  • *.fcod.llnwd.net
  • *.tubemogul.com (not mandatory for playback but used for analytics)
  • *.edgefcs.net
  • *.edgesuite.net
  • *.akamaihd.net
  • * api.tubemogul.com
  • * load.tubemogul.com
  • * receive.inplay.tubemogul.com

If wildcarding is not possible, individually list :

HTTP port 80:

  • admin.brightcove.com
  • api.brightcove.com
  • api.tubemogul.com
  • brightcove.vo.llnwd.net
  • c.brightcove.com
  • console.brightcove.com
  • fms.brightcove.com
  • goku.brightcove.com
  • link.brightcove.com
  • load.tubemogul.com
  • login.brightcove.com
  • my.brightcove.com
  • rcv-srv36.inplay.tubemogul.com
  • receive.inplay.tubemogul.com
  • reporting.brightcove.com
  • sadmin.brightcove.com
  • search.brightcove.com
  • secure.brightcove.com
  • services.brightcove.com
  • share.brightcove.com
  • signin.brightcove.com
  • static.inplay.tubemogul.com
  • u.brightcove.com
  • www.brightcove.com
  • bcove.me

FMS Port 1935:

  • brightcove.fcod.llnwd.net

This list will give you the full Brightcove experience.

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I do not see the topic I am looking for.

If you would like to suggest a topic for an InterSystems video, please email us.

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